Current openings

Please refer to the French section for details

Your Challenge –  As Technical Support Lead, you are responsible for the leadership and quality of all technical support and engineering activities related to Nordic's Engineered Wood Products (EWP).

The role involves overseeing and approving engineering calculations and installation drawings prepared by our distributors across multiple provinces, while contributing to the continuous improvement of engineering practices through the development of technical documentation, engineering tools and technical solutions tailored to the North American market.

Recognized as a trusted technical resource, the successful candidate demonstrates rigor, sound judgment and leadership while delivering a high level of customer service. Attention to detail, a proactive approach and the ability to manage complex technical and operational situations are essential qualities for this position.

Role and Responsibilities – The successful candidate will be responsible for all technical support activities, including:

• Providing technical support and product expertise to customers, distributors and designers;
• Reviewing and sealing engineering calculations and installation drawings, ensuring compliance with applicable building codes and standards;
• Ensuring the company's regulatory compliance by managing required provincial certificates of authorization and permits to practice;
• Proposing technical solutions and providing repair details for products;
• Assisting in the resolution of technical issues, particularly those arising on construction sites;
• Participating in site visits to ensure product quality and compliance;
• Guiding, mentoring and supporting the technical development of the internal team;
• Developing, maintaining and improving technical documentation and engineering tools;
• Conducting strategic monitoring of products, competitors and market practices;
• Preparing test plans and writing technical letters and reports when required;
• Maintaining and developing strong relationships with customers, subcontractors (engineering and software providers) and regulatory authorities;
• Preparing and delivering technical presentations tailored to various audiences;
• Providing exemplary, responsive and solution-oriented customer service.

Your Profile – A Bachelor's degree in Civil Engineering, Building Engineering, or Construction Engineering and a minimum of three (3) years of relevant experience are required, ideally in the engineered wood products industry or the construction sector.

Strong technical knowledge, excellent communication skills and a commitment to delivering high-quality customer service are key attributes for this position. Fluency in both French and English, spoken and written, is essential.

Success in this role requires attention to detail, strong organizational skills, initiative and autonomy. The ability to learn quickly and work effectively in an environment that demands flexibility and the management of diverse situations is equally important.

Required qualifications

• Professional Engineer license (P.Eng. / ing.), eligible to obtain licensure in other Canadian provinces.
• Have experience interpreting and applying building codes and engineering design standards.
• Be proficient with calculation tools, particularly Microsoft Excel, as well as CAD and Finite Element Analysis (FEA) software.
• Knowledge of Python or a similar programming language is considered an asset for optimizing internal tools.

Employment Conditions – We believe in recognizing and valuing every member of our organization and supporting their professional and personal growth. For this reason, we are committed to offering competitive compensation, a dynamic and continuously evolving work environment and a workplace culture that remains deeply people-centered.

This position requires occasional travel outside the office for several days per year.

Work Location – Downtown Montreal or The Greater Toronto and Hamilton Area (GTA / GTHA)

To apply: recrutement.structures@nordic.ca (Subject: Engineer – Technical Support)

Please refer to the French section for details